Client Experience Strategist

3 weeks ago


London, Greater London, United Kingdom M&G plc. Full time
About the Role

The Client & Distribution Portfolio is at the heart of our client experience strategy, as we continue to simplify and digitise our client interactions to transform how we market, acquire, service, and report to our UK & international clients. As a Programme Manager, you will be partnering with the Distribution business to deliver initiatives that support this strategy with a key focus on Digital Marketing and Client Analytics for 2025. The role involves leading client transformation initiatives, defining clear and compelling goals, business outcomes, and plans to execute their delivery.

Key Responsibilities
  • Lead on client transformation initiatives working with the business to define clear and compelling goals, business outcomes, and plans to execute their delivery.
  • Lead and own the delivery roadmap for your respective initiatives.
  • Provide leadership for your initiatives including responsibility when applicable for ongoing development of M&G client-facing systems and data, simplifying the service model, improvement of processes aligned to a wider vision of the experience value chain (marketing, sales and distribution, client service, client reporting).

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