Senior Customer Success Strategist

3 weeks ago


Ruddington, Nottinghamshire, United Kingdom Ideagen Full time

Ideagen: Unlocking Customer Potential

Are you a seasoned professional looking to leverage your expertise in customer success to drive growth and retention? We have an exciting opportunity for a Senior Customer Success Strategist to join our Premier Success team.

About Ideagen

At Ideagen, we're the invisible force behind many things we rely on every day. From keeping airplanes soaring in the sky to ensuring food safety, our software helps make people's lives safer and better. With offices worldwide, we're committed to empowering all colleagues to maximise their potential and express their unique characteristics.

We believe that by recruiting diverse and talented individuals, we create an inclusive community for all. As a Senior Customer Success Strategist at Ideagen, you'll be part of this journey, fostering deep relationships and being a trusted partner for our valued customers.

Your Mission

As a cornerstone of our Premier Success Plan offering, you'll work closely with industry and technology experts to deliver unmatched support, ensuring our clients achieve the highest value from Ideagen products. Your mission is to map out strategic pathways that unlock customer potential, advocate for their needs, and drive loyalty and retention.

Key Responsibilities
  • Be the go-to expert and point of contact for our Premier Success clients, guiding them through every step of their journey with Ideagen.
  • Develop strong, lasting relationships with a diverse range of client stakeholders, from users to executives, ensuring seamless communication and alignment.
  • Support and steer customers towards their growth goals, leveraging Premier Success plans to overcome challenges and celebrate successes.
  • Clearly articulate the benefits of Premier Success, ensuring customers recognise and appreciate the value, leading to continual renewals.
  • Work hand-in-hand with internal teams to align messaging and strategy, driving account growth and efficiently managing any customer challenges.
Skills and Experience
  • Proven Track Record: Extensive experience in Customer Success, Enterprise Customers, SaaS, Project Leadership, Consulting, Account Management, or Technical Solutions.
  • Your ability to convey complex ideas clearly and persuasively at all levels, including Executive and C-Suite, sets you apart.
  • Analytical Mindset: Utilise data-driven insights to inform decisions and craft strategic communications and plans.
  • Team Player: Thrive in a collaborative setting, working with diverse teams to deliver outstanding customer outcomes.
Salary & Benefits

We offer a highly competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits, including:

  • Pension Scheme
  • Health Insurance
  • 25 days' annual leave
  • Flexible working hours
  • Professional development opportunities


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