Audio Visual Systems Technician

4 days ago


Godalming, Surrey, United Kingdom Sysco Productions Full time

Job Overview: We are looking for an experienced AUDIO VISUAL SYSTEMS TECHNICIAN to join our team at Sysco Productions.

The successful candidate will be responsible for providing top-notch technical support and maintenance services to our clients across the nation and internationally.

About the Role:

  • Collaborate with the Senior AV Technician to deliver exceptional audio visual services under the guidance of the Service Coordinator.
  • Offer first-line technical assistance to Sysco service clients through phone or remote connection, identifying system issues and resolving them promptly.
  • Collect and transport faulty equipment to Sysco's headquarters for repair when urgent fixes are not feasible.
  • Restore client sites to optimal functionality following repair or replacement of defective equipment, as directed by the Service Coordinator.
  • Prepare thorough engineering reports within a day for the Service Coordinator, providing precise details to monitor service case progression.
  • Utilize company CRM and Service logging tools to ensure stakeholders stay updated on service case status.

Requirements:

  • A minimum of 3 years' experience in AV support.
  • Demonstrated expertise in IT and audio visual technology.
  • Exceptional technical installation and troubleshooting abilities.
  • Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
  • Strong analytical and problem-solving skills with a focus on delivering results under pressure.
  • Strong communication and interpersonal skills with excellent writing and verbal abilities.
  • Familiarity with Apple Mac and Google Apps environments is advantageous.
  • Salary range: £42,500 - £52,500 per annum.


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