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Technical Support Analyst

1 month ago

Manchester, United Kingdom Interpublic Group Full time

We are seeking a highly motivated Technical Support Analyst to join our IT team at Interpublic Group (IPG) in Manchester, UK. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and want to develop their technical skills.

Job Overview:

  • We work with some of the UK's most interesting brands, and our in-house IT team is responsible for providing support to our employees.
  • The role of the Technical Support Analyst is to provide first-line support to our users, escalating issues to the wider IPG IT organisation as required.

About You:

  • You have experience of IT troubleshooting and support, preferably in a Windows and Mac OS environment.
  • You are familiar with Office 365 and Microsoft Teams.
  • You possess excellent communication skills, both written and verbal, and can manage your own workload effectively.
  • You are able to take a methodical and logical approach to situations, gathering pertinent information and eliminating potential causes.

Duties and Responsibilities:

  • Provide first-line support to users via phone, email, and in-person requests.
  • Collate data and raise support tickets.
  • Maintain and create user guides.
  • Create purchase orders and liaise with suppliers.
  • Perform ad-hoc administrative duties.
  • Use your initiative to troubleshoot basic support issues and provide solutions.
  • Provide proactive support to users.

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • The opportunity to develop your technical skills and progress in your career.
  • A supportive and dynamic team environment.
  • The chance to work with some of the UK's most interesting brands.