Customer Service Representative

4 weeks ago


Murton, Cumbria, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Dalton Park. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Advise customers on shoe care and accessories, making recommendations based on their needs and preferences.
  • Meet or exceed daily sales targets, achieving KPIs and contributing to the success of the store.
  • Work collaboratively with colleagues to maintain a friendly, engaging, and positive store environment.
  • Support the maintenance of store standards, product placements, and stockroom.

What We Offer

  • A competitive hourly rate of £11.70 (21+), with opportunities for pay increases after completing the required retail induction.
  • A generous staff discount scheme, with some benefits available to share with family and friends.
  • Holiday entitlement that increases with service.
  • Company contribution pension.
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.


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