Luxury Guest Experience Specialist

3 weeks ago

London, Greater London, United Kingdom Accor Full time
Guest Experience Executive Job Description

Raffles London at The OWO on London's Whitehall is a luxurious hotel that unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.

Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.

The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Job Responsibilities
  • Provide a professional and courteous service to our guests, while maintaining LQA and Forbes standards across the operation.
  • Take an proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner.
  • Ensure that appropriate follow through is made with all guest requests and ensure that problems are resolved, with expectations being exceeded.
  • Maintain good organisational skills towards daily tasks and ensure these are carried out with a high level of efficiency and professionalism.
Requirements
  • Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems.
  • A degree in Hospitality Management from an accredited educational institution.
  • Highly desirable to have at least one year's experience within a luxury hotel environment.
Why Join Our Team?

At Raffles, you will receive great benefits including:

  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
  • Staff meals while on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick pay.
  • Enhanced maternity, paternity and adoption pay.
  • Life Assurance 1x salary.
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programmes tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

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