Dynamic Operations Manager
2 weeks ago
Role: Deputy General Manager
Location: Affiliated with our expanding UK operations
Salary: Up to 40,000.00 per year
Contract: Permanent
We are seeking an experienced leader to take charge of our newest venue in Milton Keynes. As Deputy General Manager, you will oversee the day-to-day operations of the venue, managing a team of staff and driving revenue growth. Our ideal candidate has a passion for delivering exceptional guest service, developing team members through coaching and training, and running a large, multi-faceted business.
- Do you have 3+ years of management experience in the leisure, hospitality, or F&B sector?
- Can you lead by example and supervise a team?
- Do you have the ability to inspire and motivate wider teams to deliver an outstanding guest experience?
- Are you welcoming and supportive of those around you?
- Have you got a positive attitude and problem-solving skills?
- Can you create a sense of fun?
- Are you able to work shift patterns?
The Job:
- Work closely with the General Manager in all areas of the venue and make operational decisions on daily matters
- Manage the daily operation of the entire venue, including staff selection, training, development, and performance management
- Full profit and loss responsibility
- Adhere to company standards and service levels to increase sales and minimize costs
- Be accountable for all processes and procedures within the business
- Actively participate in all areas of the operation, ensuring required standards of operation are maintained
- Ensure positive guest service in all areas and respond to complaints within the given parameters
- Create an environment that is team-focused and encourages a professional atmosphere for all team members
What We Offer:
- 28 days holiday per year
- Company pension contribution
- Free access to our venues and activities
- 25% off food and drink
- Get involved with team social activities and events
- Annual team awards party
- Access to our team wellbeing app
- Cycle2Work scheme
- Refer a friend scheme
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