Dynamic Operations Manager

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom London Full time

Role: Deputy General Manager

Location: Affiliated with our expanding UK operations

Salary: Up to 40,000.00 per year

Contract: Permanent

We are seeking an experienced leader to take charge of our newest venue in Milton Keynes. As Deputy General Manager, you will oversee the day-to-day operations of the venue, managing a team of staff and driving revenue growth. Our ideal candidate has a passion for delivering exceptional guest service, developing team members through coaching and training, and running a large, multi-faceted business.

  • Do you have 3+ years of management experience in the leisure, hospitality, or F&B sector?
  • Can you lead by example and supervise a team?
  • Do you have the ability to inspire and motivate wider teams to deliver an outstanding guest experience?
  • Are you welcoming and supportive of those around you?
  • Have you got a positive attitude and problem-solving skills?
  • Can you create a sense of fun?
  • Are you able to work shift patterns?

The Job:

  • Work closely with the General Manager in all areas of the venue and make operational decisions on daily matters
  • Manage the daily operation of the entire venue, including staff selection, training, development, and performance management
  • Full profit and loss responsibility
  • Adhere to company standards and service levels to increase sales and minimize costs
  • Be accountable for all processes and procedures within the business
  • Actively participate in all areas of the operation, ensuring required standards of operation are maintained
  • Ensure positive guest service in all areas and respond to complaints within the given parameters
  • Create an environment that is team-focused and encourages a professional atmosphere for all team members

What We Offer:

  • 28 days holiday per year
  • Company pension contribution
  • Free access to our venues and activities
  • 25% off food and drink
  • Get involved with team social activities and events
  • Annual team awards party
  • Access to our team wellbeing app
  • Cycle2Work scheme
  • Refer a friend scheme

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