Travel Industry Executive

3 weeks ago


Swindon, Swindon, United Kingdom Imagine Group Ltd Full time
Travel Industry Executive

Salary: up to £58,000 per year.

Role Overview

The Travel Industry Executive will be responsible for developing, implementing, and monitoring all business operational policies and procedures to ensure that all areas within their remit meet or exceed key performance indicators (KPIs).

This position involves frequent travel to destinations within your region to ensure that our team delivers exceptional service to customers in resort. Building effective partnerships with local suppliers and partners is essential.

Main Accountabilities:
  • Develop an annual plan for ground services and collaborate with ground and cruise suppliers to optimize resource utilization during peak and off-peak periods
  • Manage the recruitment, training, and maintenance of in-resort teams of representatives and tour managers, ensuring compliance with best practice processes
  • Leverage operations revenue growth through excursion and experience sales in resort and explore new income opportunities
  • Maintain close working relationships with stakeholders to ensure a consistent, high level of service and delivery in line with customer satisfaction quality targets
  • Implement an in-resort complaint resolution strategy to minimize post-departure complaints
  • Provide regular updates to IC office for product improvement suggestions
  • Engage in domestic and international travel to assess and enhance local operations
  • Address local emergency situations and ensure accurate reporting procedures


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