Airfreight Service Coordinator Specialist

4 days ago


Isleworth, Greater London, United Kingdom CEVA Logistics Full time

Your Role

CEVA Logistics, based in London Heathrow, seeks an Airfreight Customer Service Coordinator to join their air operation team.

This role will involve providing exceptional customer care, proactively expediting and monitoring movements to meet and exceed client expectations.

This is a Monday – Friday position.

Key Responsibilities

  • Pricing, planning, and monitoring customer orders with full accuracy and visibility from pick-up to delivery point.
  • Providing solution options for both price and service.
  • Ensuring all documentation is checked accurately and on time, and client profiles are updated.
  • Ensuring files are invoiced and completed correctly.
  • Maintaining liaison with SDV operational and support departments.
  • Building relationships with the network, third-party suppliers, and carriers to ensure best practice, service, and cost control.

What We Are Looking For

We seek a candidate with multi-model experience or significant airfreight experience. You will have a flexible attitude towards working in a multi-modal environment and be customer-focused, putting the customer at the heart of everything you do. Essential skills include excellent attention to detail and problem-solving skills, with the ability to communicate at all levels. Experience with temperature control shipping and overseeing projects is desirable.

Salary

The estimated salary for this position is £35,000 - £40,000 per annum, depending on experience.

Benefits

We offer a comprehensive benefits package, including competitive annual leave entitlement, a holiday buy scheme, pension, life assurance, and access to an employee benefits platform offering discounts on gym memberships and money-off vouchers for various retail, travel, and hospitality brands.



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