Risk Assessment Specialist, Quality Assurance
1 month ago
At Grosvenor Casinos Limited, we're seeking a skilled Risk Assessment Specialist, Quality Assurance to join our team. As a key member of our Player Protection department, you'll play a crucial role in identifying and mitigating potential risks associated with our customers.
Main Responsibilities:
- Support the Player Protection Team Leader in matters relating to safer gambling, affordability, and anti-money laundering.
- Analyse individual customers' activity, risk, and background to support venues in player protection processes.
- Identify customers whose play/activity may give rise to concern that they have problem gambling issues.
- Collaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers.
- Prepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders.
Key Skills:
- Ability to deliver high-quality customer service.
- Experience of working in an ever-changing and fast-paced environment.
- Proficiency with Microsoft Office Suite.
- Analytical mindset with an aptitude for investigation.
- Accuracy and attention to detail.
- Self-motivated – driven to achieve results.
- Strong team player with a willingness to pick up new ideas and concepts.
We're looking for a proactive and detail-oriented individual who is passionate about delivering exceptional results. If you're a motivated and organized professional with a strong work ethic, we'd love to hear from you.
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