Risk Assessment Specialist, Quality Assurance

1 month ago


Sheffield, Sheffield, United Kingdom Grosvenor Casinos Limited Full time

At Grosvenor Casinos Limited, we're seeking a skilled Risk Assessment Specialist, Quality Assurance to join our team. As a key member of our Player Protection department, you'll play a crucial role in identifying and mitigating potential risks associated with our customers.

Main Responsibilities:

  • Support the Player Protection Team Leader in matters relating to safer gambling, affordability, and anti-money laundering.
  • Analyse individual customers' activity, risk, and background to support venues in player protection processes.
  • Identify customers whose play/activity may give rise to concern that they have problem gambling issues.
  • Collaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers.
  • Prepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders.

Key Skills:

  • Ability to deliver high-quality customer service.
  • Experience of working in an ever-changing and fast-paced environment.
  • Proficiency with Microsoft Office Suite.
  • Analytical mindset with an aptitude for investigation.
  • Accuracy and attention to detail.
  • Self-motivated – driven to achieve results.
  • Strong team player with a willingness to pick up new ideas and concepts.

We're looking for a proactive and detail-oriented individual who is passionate about delivering exceptional results. If you're a motivated and organized professional with a strong work ethic, we'd love to hear from you.



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