Current jobs related to IT Support Manager - Coventry, Coventry - Xpertise Recruitment

  • Caseworker - Victim Support

    1 month ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Caseworker - Victim Support

    1 month ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Caseworker - Victim Support

    1 month ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key Responsibilities:Manage a caseload of...

  • Caseworker - Victim Support

    1 month ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key Responsibilities:Manage a caseload of...

  • Caseworker - Victim Support

    3 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key Responsibilities:Manage a caseload of...

  • Caseworker - Victim Support

    3 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key Responsibilities:Manage a caseload of...

  • Caseworker - Victim Support

    3 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of...

  • Caseworker - Victim Support

    3 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the complexities of the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of...

  • Caseworker - Victim Support

    4 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Caseworker - Victim Support

    4 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Care Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as a Care Support Specialist. As a key member of our therapeutic team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

  • Care Support Specialist

    2 months ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as a Care Support Specialist. As a key member of our team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and histories in a...

  • Care Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as a Care Support Specialist. As a key member of our therapeutic team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

  • Care Support Specialist

    2 months ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as a Care Support Specialist. As a key member of our team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and histories in a...

  • Caseworker - Victim Support

    4 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Caseworker - Victim Support

    4 weeks ago

    Coventry, Coventry, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support. As a Caseworker, you will play a vital role in providing support and guidance to individuals affected by crime, helping them to navigate the criminal justice system and rebuild their lives.Key ResponsibilitiesManage a caseload of clients, delivering...

  • Adult Care Support Worker

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as an Adult Care Worker. As a key member of our therapeutic support team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

  • Adult Care Support Worker

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as an Adult Care Worker. As a key member of our therapeutic support team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

  • Adult Care Support Worker

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as an Adult Care Worker. As a key member of our therapeutic support team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

  • Adult Care Support Worker

    1 month ago

    Coventry, Coventry, United Kingdom Millennium Support Full time

    About the RoleWe are seeking a compassionate and resilient individual to join our team as an Adult Care Worker. As a key member of our therapeutic support team, you will provide person-centred support to empower adults with learning disabilities and autism to live a fulfilled and independent life.Key ResponsibilitiesSupport individuals with complex needs and...

IT Support Manager

1 month ago

Coventry, Coventry, United Kingdom Xpertise Recruitment Full time
Job Description

Coventry (5 Days per week in the office to start with)

Job Summary

An opportunity has arisen for an IT Support Manager to join the team. This role will help ensure IT Services, Technology Partners and Managed Service Providers (MSPs) are appropriately managed, operationally effective and aligned with business objectives.

Key Responsibilities
  • Plan, execute and report on a range of IT services and project assignments.
  • Coordinate and optimise MSP services, enhancing efficiency and maintaining high standards.
  • Coordinate other Technology Partners and support the central IT & Systems function with day to day responsibilities.
  • Facilitate communication and review meetings, ensuring alignment with our IT strategy and business goals.
  • Monitor MSP performance and adherence to Service Level Agreements (SLAs).
  • Vendor Management:
    • Work closely with IT vendors to streamline processes.
    • Coordinate IT-related purchases, including hardware, software, and services.
    • Prepare purchase orders for approved IT acquisitions.
    • Develop an IT supplier evaluation process to regularly measure suppliers and hold them accountable.
  • Asset Management:
    • Support with timely purchase orders and coordinate supplier and internal deliveries.
    • Maintain an accurate inventory of IT assets (hardware, software licenses, etc.).
    • Track and harvest spare assets and consumables.
    • Optimise asset utilisation and recommend improvements, including processes such as office relocations, Joiners, Leavers and Movers.
  • Service Desk Support:
    • Provide 1st level support to end-users on an ad-hoc basis where required.
    • Coordination of multi-channel support.
    • Log and resolve service requests promptly.
    • Monitor KPIs and costs related to the regional Service Desk.
    • Regularly review and update the IT assets database.
    Requirements
    • Strong IT Service Desk experience preferably with approx. 5 years' global exposure, including familiarity with IT Service Desk Software.
    • Effective communication skills (both written and verbal) in English. Proficiency in French or German would be useful but not essential.
    • Ability to identify issues and associated risks, and provide practical solutions to a wide range of support issues.
    • Proficient in vendor management and coordination, team leadership experience.
    • Commercial accountability to drive value for money from MSPs and Technology Partners.