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Claims Adjuster

2 months ago

London, Greater London, United Kingdom Munich Re Specialty Group Full time
About the Role

At Munich Re Specialty Group, we are seeking an experienced Claims Adjuster to join our team in a challenging role that requires strong analytical and communication skills.

Key Responsibilities
  • Support the Head of Property Claims in adjusting inward claims within claims handling authority.
  • Ensure compliance with Lloyd's Minimum Standards and Claims schemes where applicable.
  • Liaise with Claims Agreement Parties, Brokers, and Underwriting teams, attending market and internal meetings as required.
  • Instruct Loss Adjusters, Lawyers, and other third-party Experts as needed.
  • Handle claims in accordance with established procedures and Service Level Agreements, adhering to MRSG regulatory responsibilities.
  • Report claims in line with reporting requirements.
  • Analyze claims process performance and identify areas for improvement regarding indemnity spend, claims savings, policy wordings, and excesses.
  • Owning key relationships with business partners.
  • Conduct regular claims case reviews, sharing findings and recommendations with the respective TPA, MRSG claims, and underwriting teams for continuous service improvement.
  • Benchmark external TPAs, loss adjusters, and other third-party service providers, promoting best practices and minimizing claims leakage.
  • Provide feedback on individual complaints and trend analysis.
  • Stay up-to-date with market developments and technologies that can enhance the customer claims journey.
Requirements
  • ACII qualification or progressing towards ACII qualification.
  • Demonstrate a willingness to develop knowledge through formal and informal learning.
  • Proven experience in claims handling, specifically in US personal lines and commercial property classes of business.
  • Management of TPAs and/or Coverholders with delegated authority.
  • Strong stakeholder account management experience.
  • Flexibility to adapt to business needs and work on UK, International, and US claims as both lead and follow.

We encourage applications from candidates who may not meet every requirement but possess the skills and passion to excel in this role.