IT Help Desk Technician
3 weeks ago
We are looking for an IT Help Desk Technician to join our team at Polytec Personnel Ltd. Based in the charming town of Saffron Walden, this office-based role requires you to reside within 40 minutes of the location. As an IT Help Desk Technician, you will be responsible for providing technical support to customers via various communication channels, including email, phone, live chat, and a ticketing system.
About the Role- Respond to technical inquiries from customers via multiple communication channels.
- Troubleshoot basic technical issues with the company platform.
- Collaborate with internal teams to resolve customer queries efficiently.
- Escalate complex issues to the 2nd Line and Technical Pre-Sales Team as necessary.
- Previous experience in a help desk environment.
- Basic knowledge of PC hardware, Windows platforms, and application support.
- Excellent communication skills with a strong focus on customer satisfaction.
- Able to work under pressure and meet deadlines.
The ideal candidate will have a strong understanding of IT principles, excellent communication skills, and the ability to work under pressure. In exchange for your expertise, we offer a competitive salary range of £23,000 to £27,000 per annum, reflecting the local market conditions and the job's requirements. This role offers an exciting opportunity to grow with our company and develop your skills in a dynamic environment.
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Essex, United Kingdom Polytec Personnel Ltd Full timePolytec Personnel Ltd invites applications for an IT Help Desk Professional to join our team located near Saffron Walden.This permanent position offers a competitive salary of £23,000 - £27,000 per annum for the right individual.Job OverviewThe selected candidate will be responsible for delivering high-quality customer service through various communication...
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Essex, United Kingdom Polytec Personnel Ltd Full timePolytec Personnel Ltd is seeking a skilled IT professional to join their team in Saffron Walden. This permanent role comes with a competitive salary of 23,000 to 27,000 per annum.As a 1st line technical support specialist, you will be responsible for providing timely and effective technical support to our clients via various communication channels. This...
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