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Operational Labour Strategist

1 month ago

Uxbridge, United Kingdom Encore Full time
Job Description

The Labour Coordinator is responsible for managing the utilization of internal and external sources of labour to support the ongoing requirements of Encore venues and business operations while ensuring utmost customer satisfaction.

Key Responsibilities:
  • Team Engagement: Embrace and foster Encore's Core Values, drive integration with teams across all brands and regions, value people by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
  • Systems, Equipment and Labour: Implement strategies developed by Encore that improve labour utilisation and increase overall capacity, drive results by ensuring the most efficient utilisation of internal labour resources, with a focus on decreasing the costs of employing external labour.
  • Customer Service & Reporting: Deliver World Class Service by developing a strong rapport with all stakeholders with the goal of providing excellent support for all internal and external Encore events, provide regular reports to the Manager of Labour and Technology, Warehouse Manager and Operations Team to ensure labour targets are maintained.

Job Requirements: Strong Admin skills are key, excellent verbal and written communication skills are a must, 2+ years of labour coordination / management or customer service experience, within the audio-visual or related service industry preferred but not essential. Strong competency in the utilisation of IT systems, excellent ability with Microsoft Excel, strong analytical and problem-solving skills, total commitment to service excellence.