Table Gaming Operations Manager

2 weeks ago

Leicester, Leicester, United Kingdom Grosvenor Casinos Full time

About the Role

Grosvenor Casinos is seeking an experienced Table Gaming Operations Manager to support the General Manager and be responsible for all table gaming and Poker activities in the Casino. The successful candidate will run an efficient and effective Gaming Operation that delivers on all key Gaming metrics.

Key Responsibilities

  • Lead, support and develop the Gaming team to deliver an effective Gaming Operation.
  • Utilise Tangam Management software and consult with central teams to drive performance.
  • Ensure resource planning of Gaming team to meet operational demand
  • Ensure effective training, development, and motivation of the gaming team
  • Driving customer service standards within the Gaming team
  • Maximising the venues profitability, by managing effective and efficient gaming operations
  • Be accountable for the smooth running of each casino shift and take decisions in the absence of the GM.
  • Conducting effective daily management of all the aspects of the casino gaming operation, this includes Poker if applicable.
  • Driving customer service standards for the gaming team, identifying customer needs, and acting on customer satisfaction feedback
  • Deliver Grosvenor gaming yields, handle growth whilst ensuring margin efficiency. Deliver Poker growth if applicable.
  • Be responsible for analysis of table data, maintain an efficient, profitable gaming operation.
  • Support and consult with the Customer Verifications teams to ensure sufficient levels of due diligence in place for eligible customers.

Requirements

  • Exceptional knowledge of all UK gaming activities
  • Proven success in achieving sales and yield targets within a casino environment

About Us

Grosvenor Casinos is a leading gaming operator with a strong presence in the UK. We offer a range of gaming products and services, including table games, slots, and poker. Our venues are located in prime locations, offering a safe and enjoyable experience for our customers.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Supportive and nurturing work environment
  • Emphasis on growth and development

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