Sales Professional
4 weeks ago
The Sales Executive role is a key position within Harwoods Ltd, responsible for meeting sales targets and providing exceptional customer service.
Key Responsibilities- Follow the manufacturer sales process, including meeting enquiry management targets.
- Understand and apply manufacturer mystery shopping criteria when dealing with customers.
- Maintain accurate and comprehensive records of showroom, displays, customer information, sales activities, and vehicle documentation.
- Prospect for new and used car customers, creating sales opportunities through effective follow-up processes.
- Convey the culture of putting customers first, adhering to TCF principles at all times.
- Maximise sales opportunities by offering finance solutions, adhering to FCA guidelines.
- Manage the preparation and handover of sold vehicles, ensuring customers receive a full briefing on vehicle operation and controls.
- Participate in sales campaigns and promotions to maximise sales penetration.
- Accurately appraise vehicles offered for part exchange.
Harwoods Ltd is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:
- We Treasure our people and our customers.
- We challenge ourselves to grow & improve.
- We grab responsibility.
- We run in the same direction as one team.
- We inject energy and fun into our work.
As a Sales Executive, you will be part of a top 30 automotive dealer group, representing brand partners such as Bentley, McLaren, and Audi. We operate across 6 counties in the South East of England, with a high colleague engagement score of 72%.
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