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Property Help Desk Team Lead

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom The People Pod Full time
Lead a Dynamic Help Desk Team

We are seeking a seasoned Maintenance Supervisor, Help Desk Manager or Property Services Manager to lead our Help Desk Team.

Key Responsibilities:

  • Lead a team of Help Desk professionals to provide exceptional customer service to our clients.
  • Develop and implement effective processes to resolve customer issues efficiently.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Monitor and analyze team performance to identify areas for improvement.

Requirements:

  • Proven experience in a similar role, preferably in the social housing sector.
  • Strong leadership and communication skills.
  • Ability to analyze complex issues and develop effective solutions.
  • Experience with process improvement and team management.

About Us:

The People Pod empowers our clients who own expansive property portfolios mainly in the social housing sector across the UK. We are committed to delivering exceptional service and supporting our clients' growth.