Senior Client Management Specialist

4 days ago


Feltham, Greater London, United Kingdom Dexters Full time

About Us

Dexters Estate Agent Group is a leading provider of real estate services, committed to delivering exceptional results for our clients.

Salary & Benefits

We offer a highly competitive salary and benefits package, including:

  • A generous reward package with uncapped commission
  • Fast track career options
  • Pension contribution scheme
  • Comprehensive training programme from apprenticeship to industry qualifications
  • Team and social events
  • Birthday day off
  • Generous holiday allowance, 25 days+ (including extra days for long service)
  • Paid day off to volunteer at the charity of your choice
  • Wellbeing support- Beauty and fitness discounts- Enhanced Maternity and Paternity- Season ticket loan- Cycle to work scheme including Forest bikes

Job Description

We are seeking an experienced Senior Client Management Specialist to join our team. As a key member of our client management team, you will be responsible for providing exceptional customer service and ensuring seamless day-to-day operations.

Your primary responsibilities will include:

  • Supporting and managing the team on a daily basis
  • Adhering to agreed procedures and targets
  • Working with Team Managers to establish individual targets, catch-ups, and appraisals
  • Collaborating with Directors to maintain operations
  • Problem-solving and improving operations
  • System maintenance
  • Account corrections
  • Understanding the reporting tool within CFP Winman Software
  • Full account reconciliations
  • Understanding lettings procedures as well as any rules and regulations
  • Team support and training
  • Team motivation
  • Staff management
  • Staff recruitment
  • Providing support to our front offices and other back-office support departments
  • Dealing directly with escalated queries
  • Diffusing difficult situations that may arise

Requirements & Skills

To succeed in this role, you will need:

  • Proven Client Accounting experience
  • Fully understanding of client account functions and its procedures
  • Excellent communication skills
  • Able to problem-solve
  • Works well under pressure
  • Team player
  • Leadership skills
  • Confident
  • Motivated
  • Decisive
  • Methodical
  • ARLA Qualified
  • Knowledge of CFP Winman software

Estimated Salary: £45,000 - £55,000 per annum

Location: Feltham, England



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