Senior Client Management Specialist
4 days ago
About Us
Dexters Estate Agent Group is a leading provider of real estate services, committed to delivering exceptional results for our clients.
Salary & Benefits
We offer a highly competitive salary and benefits package, including:
- A generous reward package with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support- Beauty and fitness discounts- Enhanced Maternity and Paternity- Season ticket loan- Cycle to work scheme including Forest bikes
Job Description
We are seeking an experienced Senior Client Management Specialist to join our team. As a key member of our client management team, you will be responsible for providing exceptional customer service and ensuring seamless day-to-day operations.
Your primary responsibilities will include:
- Supporting and managing the team on a daily basis
- Adhering to agreed procedures and targets
- Working with Team Managers to establish individual targets, catch-ups, and appraisals
- Collaborating with Directors to maintain operations
- Problem-solving and improving operations
- System maintenance
- Account corrections
- Understanding the reporting tool within CFP Winman Software
- Full account reconciliations
- Understanding lettings procedures as well as any rules and regulations
- Team support and training
- Team motivation
- Staff management
- Staff recruitment
- Providing support to our front offices and other back-office support departments
- Dealing directly with escalated queries
- Diffusing difficult situations that may arise
Requirements & Skills
To succeed in this role, you will need:
- Proven Client Accounting experience
- Fully understanding of client account functions and its procedures
- Excellent communication skills
- Able to problem-solve
- Works well under pressure
- Team player
- Leadership skills
- Confident
- Motivated
- Decisive
- Methodical
- ARLA Qualified
- Knowledge of CFP Winman software
Estimated Salary: £45,000 - £55,000 per annum
Location: Feltham, England
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