Case Worker

1 week ago


Birmingham West Midlands County, United Kingdom CV-Library Full time
Main Responsibilities
  • Analyse complaints, communicate with members of the public, and understand their dissatisfaction with the WMP service.
  • Scope complaints and conduct matters objectively in accordance with complaints and misconduct legislation. Ensure evidence is secured and preserved.
  • Identify risk and vulnerabilities, ensure policy and process followed to mitigate risks and safeguarding in place.
  • Ensure accurate documentation of relevant scoping and information on electronic systems to support data integrity and abstraction.
  • Using effective communication skills and initiative, identify the best means of resolution to assist the Appropriate Authority in making informed decisions.
  • Complete legislative correspondence precisely and professionally, ensuring relevant policing powers and legislation referenced to support outcomes.
  • Ensure any relevant learning identified and actioned to improve confidence in served communities.
  • Offer resilience to the Investigation Team supporting smooth running of Post Incident Procedures, supporting arrest and execution of search warrants when required.

Required Skills and Qualifications
  • Strong communication skills, including accurate record-keeping and writing letters with confidence, ensuring policy decisions recorded.
  • Decisive decision-making supported by NDM and THRIVE+.
  • Able to demonstrate an extensive knowledge of policing processes, powers, policy, and legislation.
  • Proven commitment to fairness, diversity, and inclusion.
  • Current experience of using and exploring policing systems.
  • Able to demonstrate robust but professional approach to challenging conversations, showing empathy and understanding to victims of crime.
  • Ability to work under tight deadlines, managing high workload, demonstrating motivation and commitment to improving public trust confidence.
  • Must be willing to undergo and pass relevant vetting requirements to MV level.


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