Customer Experience Advocate

5 days ago


Exeter, Devon, United Kingdom Cuckoo Full time
About Cuckoo:

Cuckoo is a customer-obsessed company that prioritizes creating smooth and stress-free experiences for its customers. As a leading provider of broadband services, we strive to deliver exceptional support and care to our customers, showcasing our core values in every interaction.

Our Customer Care team plays a vital role in achieving this goal, providing an excellent customer experience while upholding the company's values. This role is an opportunity to join a dynamic team that values customer-centricity, teamwork, and innovation.

Key Responsibilities:

  • Managing customer interactions via phone, email, and live chat.
  • Owning customer experiences, including installation management, customer care, and phone number porting requests.
  • Proactively managing customer experiences, ensuring regular contact, realistic timeframes, and managed expectations.
  • Assisting in resolving customer issues, such as loss of service and installation problems.

Requirements:

  • Customer-centric approach in all interactions.
  • Excellent written and verbal communication skills.
  • Ability to multitask and manage priorities.
  • Great level of attention to detail.

What We Offer:

  • Annual salary of £24,690.
  • 4x Life Assurance.
  • Income Protection.
  • Salary Sacrifice Pension.
  • 30 days' holiday plus statutory bank holidays.
  • Enhanced Sick Leave.
  • Enhanced Family Leave.
  • Private Healthcare.
  • Private Dental Care.
  • Cycle 2 Work Scheme.
  • Health Cash Plan.
  • Shopping Discounts.
  • Discounted Breakdown Cover.


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