Customer Experience Advocate
5 days ago
Cuckoo is a customer-obsessed company that prioritizes creating smooth and stress-free experiences for its customers. As a leading provider of broadband services, we strive to deliver exceptional support and care to our customers, showcasing our core values in every interaction.
Our Customer Care team plays a vital role in achieving this goal, providing an excellent customer experience while upholding the company's values. This role is an opportunity to join a dynamic team that values customer-centricity, teamwork, and innovation.
Key Responsibilities:
- Managing customer interactions via phone, email, and live chat.
- Owning customer experiences, including installation management, customer care, and phone number porting requests.
- Proactively managing customer experiences, ensuring regular contact, realistic timeframes, and managed expectations.
- Assisting in resolving customer issues, such as loss of service and installation problems.
Requirements:
- Customer-centric approach in all interactions.
- Excellent written and verbal communication skills.
- Ability to multitask and manage priorities.
- Great level of attention to detail.
What We Offer:
- Annual salary of £24,690.
- 4x Life Assurance.
- Income Protection.
- Salary Sacrifice Pension.
- 30 days' holiday plus statutory bank holidays.
- Enhanced Sick Leave.
- Enhanced Family Leave.
- Private Healthcare.
- Private Dental Care.
- Cycle 2 Work Scheme.
- Health Cash Plan.
- Shopping Discounts.
- Discounted Breakdown Cover.
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