Customer Service Representative

5 days ago

London, Greater London, United Kingdom Shared Services Partnership Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and stakeholders, resolving their queries and concerns in a timely and professional manner.

You will work in a fast-paced environment, managing multiple contacts and prioritizing your workload to meet targets and deadlines. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers, colleagues, and stakeholders, ensuring a positive and supportive team culture.

We are committed to providing a safe and inclusive working environment, where everyone feels valued and empowered to contribute. As a Contact Centre Advisor, you will have the opportunity to develop your skills and knowledge, working with a dynamic team that is passionate about delivering excellent customer service.

About You

To be successful in this role, you will need to demonstrate a strong customer service ethos, excellent communication and interpersonal skills, and the ability to work in a target-driven environment. Experience of working in a housing management or public sector environment would be an advantage, but not essential.

You will be a team player, able to work collaboratively with colleagues to achieve shared goals and objectives. Your ability to adapt to changing priorities and workloads will be essential in this role, as will your commitment to delivering high-quality customer service.

What We Offer

As a Contact Centre Advisor with Shared Services Partnership, you will benefit from a competitive salary and a range of excellent benefits, including flexible working arrangements, agile working, and a comprehensive training and development program.

We are committed to creating a workplace that is inclusive, diverse, and welcoming to all. We celebrate our differences and strive to create a culture that is free from bias and discrimination. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.

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