IT Service Desk Technician
2 days ago
**Swansway Group: A Leading Automotive Retailer**
We are a leading automotive retailer with a presence in the North West and North Midlands regions. Our company culture values innovation, collaboration, and customer satisfaction.
**Job Description:**
Helpdesk Support SpecialistWe are seeking a skilled Helpdesk Support Specialist to join our IT team. The successful candidate will have at least 12 months of experience providing support services, with a focus on Windows operating systems, Microsoft Office 365, and other related technologies.
**Responsibilities:**
- Resolve IT incidents and problems
- Provide additional technical support to users
- Maintain accurate inventory, asset, and license management records
- Analysis call volumes, SLAs, and root-cause analysis to improve support processes
- Participate in on-call rotations and provide out-of-hours support as required
**Requirements:**
- At least 12 months of experience in providing support services
- Excellent telephone manner and strong customer service skills
- Knowledge of Windows 10/11, Microsoft Office 365, and other related technologies
- Ability to work effectively in a fast-paced environment
- Driving license and willingness to participate in site visits
**Benefits:**
- Competitive salary range: £30,000 - £40,000 per annum
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health insurance and pension scheme
**Location:** Crewe, Cheshire
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