Regulatory Intelligence Specialist
5 days ago
We are CUBE Content Governance Global Limited, a global RegTech business pioneering the development of machine automated compliance.
Our innovative SaaS platform, powered by AI and proprietary data ontology, simplifies the complex world of compliance for our clients in the financial services industry.
As we enter an exciting period of growth via two acquisitions, we are seeking to augment our team to support current and anticipated growth of our customer base across EMEA.
The ideal candidate will have strong customer support experience in a SaaS environment, with experience of working with cross-functional teams to drive tickets to resolution as quickly as possible.
- Logging and qualifying cases, and coordinating to closure with 2nd/3rd line and other specialist teams to meet specified service levels (SLAs).
- Liaising with customers by telephone or remote screen-share sessions to qualify, troubleshoot, coordinate and update cases.
- Carrying out new customer on-boarding activities – user set-up, administration and transition to BAU support.
- Working collectively with the team on continuous improvement of tools, processes and documentation to better serve our customer base.
We estimate the salary for this role to be around £45,000 - £55,000 per annum, depending on experience.
Key skills and qualifications include:
- 2+ years of customer support experience in a SaaS environment, providing technical/functional application support to external (preferably enterprise) customers.
- Strong sense of ownership, with drive and commitment to ensure excellent customer service.
We offer a range of benefits, including:
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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