Field IT Specialist

2 weeks ago

Newington Arms, United Kingdom Jonathan Lee Recruitment Ltd Full time
Job Title: Field IT Specialist

We are seeking a highly skilled Field IT Specialist to join our team at Jonathan Lee Recruitment Ltd. As a Field IT Specialist, you will be responsible for implementing and supporting our Virtual Reality product for UK customers.

Key Responsibilities:
  • Provide technical assistance and resolution to support calls and tickets involving audio visual hardware and software.
  • Escalate complex issues and work with experienced team members to resolve.
  • Provide physical on-site support for internal and external clients.
  • Work with Third Parties and Integrators to ensure customer issues are resolved.
  • Document all issues and resolution using the internal ticketing and knowledge base system (JIRA / Confluence).
  • Set-up servers for site deployment.
  • Update internal Business Management System with installation information to support accurate reporting.
  • Provide Live Event Support.
  • Work with Project Managers to understand project objectives focusing on hardware / software requirements to achieve client use cases.
  • Create system diagrams for project installations during pre-Sales and project planning stage and keep information updated for the duration of the project.
Requirements:
  • Educated to degree level (preferably in a technical field) or equivalent qualifications and IT experience.
  • Willingness and flexibility to travel to UK based customer sites when required.
  • Exceptional communication skills with the ability to transfer technical information internal + third parties, working with both technical and non technical stakeholders.
  • Proven ability to show you can learn technical skills quickly.

Please ensure your CV includes your name, email address, phone number, and location (post code OR town OR county, as a minimum) to ensure effective processing.

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