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Reception & Locker Room Assistant

2 months ago

London, Greater London, United Kingdom Selfridges Full time

Reception & Locker Room Assistant

At Selfridges, we're looking for a highly organized and personable individual to join our team as a Reception & Locker Room Assistant. As a key member of our store operations team, you will be responsible for providing exceptional customer service to our team members and visitors alike.

Key Responsibilities:

  • Welcoming visitors and team members, answering inquiries, and directing them to their destinations
  • Assisting with building security, issuing visitor/team member badges, and maintaining a safe and clean reception area
  • Managing the locker room, including directing team members, managing overflow and oversized baggage, and controlling the state-of-the-art locker system
  • Providing excellent customer service, responding to queries, and resolving issues in a timely and professional manner
  • Working closely with the property helpdesk to ensure staff member facilities are maintained to a high standard

Requirements:

  • Previous experience in reception or concierge service
  • Knowledge of customer service principles and practices
  • Good working knowledge of computer systems, specifically MS Office suite software
  • Ability to multitask, prioritize, and handle pressure
  • Excellent verbal communication and interpersonal skills

About You:

We're looking for someone who is highly organized, personable, and able to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we'd love to hear from you.