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Work Coordinator

2 months ago

Exeter, Devon, United Kingdom Liberty Group Full time
Work Coordinator Opportunity

Liberty Group is seeking a highly organized and detail-oriented Work Coordinator to join our team in Exeter. As a Work Coordinator, you will play a crucial role in ensuring the smooth operation of our services, working closely with our team to prioritize and schedule tasks, manage customer relationships, and maintain regulatory compliance.

Key Responsibilities:
  • Prioritize and schedule backfill and reinstatement tasks to ensure efficient service delivery
  • Reschedule jobs that fall out of program to minimize disruptions
  • Manage contract requirements for a range of jobs, ensuring timely completion and customer satisfaction
  • Handle customer inquiries and schedule works, providing excellent communication and customer service
  • Validate job information to ensure accuracy and completeness
  • Manage customer and client relationships, building strong partnerships and trust
  • Ensure regulatory information is up-to-date and logged in real-time, with status updates on our internal system
  • Provide flexible and efficient responses to operational issues, maintaining service delivery levels and program works in line with contract requirements
Requirements:
  • Good level of education, with a focus on administrative or customer service skills
  • Previous experience in call handling, scheduling, or customer service
  • Ability to operate a computerized database system, with strong organizational and analytical skills
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change, with a focus on continuous improvement
What We Offer:
  • Pension scheme and 23 days annual leave, plus Bank Holidays
  • Cycle to Work scheme and Liberty Sense Awards for living the Liberty values
  • YuLife, including life insurance, smart health, and mental health support
  • Medicash Health Cash Plan, with discounted gym membership and savings on cinema tickets, travel, and retail

At Liberty Group, we strive to be a diverse and inclusive workplace, where everyone can thrive. We commit to equal opportunities in employment, upholding our values of Passion, Openness, Respect, and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

Please note that only candidates with the right to work in the UK will be considered for this role. As part of our recruitment process, all employees need to be vetted and undergo pre-employment checks, including a Disclosure and Barring Service (DBS) Check, prior to or upon commencing employment with Liberty Group.