Clinical Support Specialist
3 weeks ago
At Chelsea and Westminster Hospital NHS Foundation Trust, we are seeking an exceptional Clinical Support Specialist to join our team. This role is a fantastic opportunity for individuals who are passionate about delivering outstanding patient care and administrative support in a dynamic healthcare environment.
About the Role
The successful candidate will work closely with our multidisciplinary team to provide high-quality patient services, maintain accurate records, and ensure seamless communication. As a key member of our reception team, you will be the first point of contact for patients and visitors, requiring excellent interpersonal skills and a professional demeanor.
Responsibilities
This role involves a range of administrative duties, including but not limited to:
- Receiving and processing patient data accurately and efficiently.
- Maintaining up-to-date records on various systems, including Cerner and GUM EPR.
- Providing exceptional customer service, responding to queries, and resolving issues professionally.
- Liaising with medical staff, administration teams, and other stakeholders to ensure smooth clinic operations.
- Managing difficult situations with tact and diplomacy.
- Booking appointments, arranging additional services, and maintaining accurate demographic details.
Requirements
To succeed in this role, you will need:
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and relevant software systems.
- Experience working in a fast-paced, customer-focused environment.
- Able to prioritize tasks and manage competing demands.
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