Customer Success Manager

1 month ago

London, Greater London, United Kingdom Native Full time
Job Title: Senior Customer Success Manager

At Native, we're looking for a Senior Customer Success Manager to join our team. As a key member of our customer success team, you'll be responsible for building and maintaining strong relationships with our Students' Union partners.

Key Responsibilities:

  • Manage all aspects of the partnership with our Students' Union partners, including Media Advertising, Platform, and Clubs and Societies.
  • Drive customer success across a portfolio of customers (SUs) in line with company OKRs and departmental targets.
  • Build value-driven relationships with your portfolio of SUs, generating success and happiness for our customers aligned to their core goals.
  • Act as a conduit for different products and services at Native, finding solutions to your clients' problems through deep product knowledge and creative thinking.
  • Work cross-functionally to improve Native's products and services, feeding back your knowledge of our customers at all levels of our business.
  • Work with data and technical tools to measure your account's success and progress.
  • Help to proactively secure testimonials, case studies, and referrals and be the voice of the customer within the business.

What You'll Need:

  • Strong project management skills.
  • Experience using Salesforce or a similar CRM platform (desirable).
  • Full clean driving licence (desirable).

What's in it for you:

  • Salary.
  • Pension contributions of 5%.
  • Flexible working.
  • 25 days holiday, bank holidays, your birthday, Christmas shutdown.
  • Share Options for all.
  • A Mac or Windows laptop.
  • Dog friendly office.
  • Health and Wellbeing budget.
  • Season Ticket Loan scheme.
  • Paid maternity, paternity, adoption or shared parental leave.

We are actively creating an equitable environment for everyone at Native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Native. At Native, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

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