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We are seeking a highly skilled and motivated Luxury Fashion Sales Associate to join our team at Threads Styling Ltd. As a Personal Shopping Manager, you will be responsible for driving the sale of luxury items to a global clientele by being the first point of contact for all customer requests.
You will build, maintain, and develop important relationships with your clients to provide the most personal luxury shopping experience possible. This includes holding personal shopping appointments domestically and internationally, connecting with clients through chat-based media to inspire fashion styling, and researching and sourcing products to satisfy client requests and needs.
You will also be responsible for analysing client profiles and implementing strategies to develop sales year-on-year, managing towards annual and monthly sales portfolio targets. Additionally, you will work closely with internal departments to improve the overall customer journey.
Key Responsibilities- Talk directly with clients through chat-based media to receive product requests and confirm sales
- Build and own your own personal client book
- Connect with clients through chat-based media to inspire fashion styling and sell desired items
- Analyse client profiles and implement strategies to develop sales year-on-year
- Work closely with internal departments to improve the overall customer journey
- Years of experience in Personal Shopping or Luxury Retail Sales, with an established clientele network
- Motivated by personal sales targets and enjoys exceeding them with an analytical approach
- Deep product and brand awareness with strong sales knowledge
- Experience with luxury goods and high-net-worth client base with a customer-first approach
- Social Media knowledge and confident learning new platforms
- Ability to be flexible and agile in your working approach
- Vitality at Work + Private Medical Insurance plans
- Employee Assistance Programme
- Denplan
- Eyecare Vouchers
- Pension
- Staff discounts
- Enhanced Parent Program + Parental Leave
- The Inclusive Threads DE&I Program
- 25 Days Holiday
- Paid sick leave
- Flexible working
- Long service awards
- Mentorship & Coaching
- 12 weeks Leadership programme
