Experienced Field Service Technician

3 days ago

Cannock, Staffordshire, United Kingdom PHS Group Ltd. Full time
Job Title: Experienced Field Service Engineer

At PHS Group Ltd., we are seeking a highly skilled and experienced Field Service Engineer to join our team. As a key member of our service team, you will be responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis.

Key Responsibilities:
  • Liaise with call controllers and Field Service Supervisors to provide exceptional customer service.
  • Work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure efficient and safe delivery.
  • Plan daily work to maximize customer service, achieve high standards, and productivity using electronic and verbal communications.
  • Take ownership of engineering issues to provide good service to customers.
  • Achieve targets set by the Field Service Supervisor and be aware of all customer service level agreements.
  • May be required to work out of area during periods of varying workload volumes and during engineer shortages.
  • Accurately and clearly complete all paperwork and electronic data as required by Wastekit or the customer.
  • Prompt action to ensure replacement parts are acquired to replenish van stock or parts specially ordered.
  • Understand hydraulic and electrical circuit diagrams and apply sound knowledge of mechanical, electrical, and hydraulic principles.
  • Use and understand various electrical and hydraulic test equipment.
  • Pass on technical knowledge to help other engineers.
  • Use good engineering practice and standards always.
  • Update engineering knowledge when able.
  • Work with the minimum of supervision.
  • Attend meetings and training courses as required by the Field Service Supervisor.
  • Comply with instructions given by Field Service Supervisors, Managers, and Directors.
  • Maintain and use company-issued equipment and vehicles in a safe manner and according to PHS Group policies.
  • Keep accurate records of stock usage and return documentation to the office in time.
  • Keep vans clean, tidy, and maintained as per MFM-02 Commercial Vehicle Transport Policy.
Requirements:
  • Ideal from a service engineering, electrical, or hydraulic background with the ability to demonstrate fault-finding and repair skills.
  • Competent in the use of electrical and hydraulic test equipment.
  • Sound knowledge of single and three-phase electrical equipment and hydraulic circuits.
  • Mature, disciplined approach, and good personal administrative and customer care skills.
  • 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
What We Offer:
  • A competitive salary and bonus scheme.
  • Accredited ILM Training in-house and external training.
  • Ongoing career and development opportunities.
  • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
  • Company pension.

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