Customer Experience Champion
4 weeks ago
Healthxchange is a leading supplier of aesthetic medical products and devices to medical professionals within the UK.
We are seeking an exceptional Senior Customer Services Executive to deliver personalized service to our most valuable customers, ensuring a smooth order experience and exceeding customer expectations.
Key Responsibilities- Act as a customer champion, delivering an excellent customer experience and supporting customer satisfaction and retention.
- Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution while balancing commercial needs.
- Bullet bullet Build strong relationships with key customers through personalized experiences and understanding their business and patient needs.
- Ensure all compliance requirements are met and work closely with the Quality team to support regulatory needs.
- Passion for delivering exceptional customer experiences.
- A good understanding of commercial requirements and business needs.
- Strong organizational skills, excellent email writing, and communication abilities.
- Ability to work under pressure in a fast-paced environment, self-motivated, and adaptable.
- Microsoft Office proficiency.
- CRM (Salesforce) and Intact IQ preferred.
Company pension, annual performance bonus, 23 days holiday plus bank holidays (increasing with service), staff discount, staff social events, access to Health Assured EAP.
We commit to creating a diverse and inclusive work environment, embracing equal opportunities and welcoming applications from all qualified individuals.
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Customer Experience Operations Director
2 weeks ago
Reading, Reading, United Kingdom Synchro Full timeSynchro is seeking a seasoned leader to champion the delivery of exceptional service to customers worldwide.This pivotal leadership role involves guiding a talented team, including an offshore partner, to ensure seamless customer interactions. The successful candidate will inspire, mentor, and elevate the team to drive exceptional customer outcomes.The role...
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Customer Experience Associate
2 weeks ago
Reading, Reading, United Kingdom Huws Gray Group Full timeDeliver Exceptional Customer Experiences as a Customer Experience AssociateWe are seeking a customer-obsessed and results-driven Customer Experience Associate to join our team at Huws Gray Group.About Our Values:We are a values-driven business, committed to putting our customers at the heart of everything we do. We believe in empowering our colleagues to...
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Customer Experience Ambassador
3 weeks ago
Reading, Reading, United Kingdom JoJo Maman Bébé Full timeAt JoJo Maman Bébé, we're passionate about delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll be the face of our brand, providing unparalleled service to our customers.We're seeking an individual who shares our commitment to creating a welcoming and inclusive environment for all. Your primary responsibility will be to...
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User Experience Researcher
1 month ago
Reading, Reading, United Kingdom Primark Stores Limited Full timeOur Digital teams are at the heart of what we do, surrounded by top Digital Specialists. You'll bring your ideas to the business, shaping customer experiences as part of a forward-thinking team.As a UX Researcher, you'll contribute from early research stages to delivery. This includes showcasing and selling products online, retaining customers, and...
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Customer Experience Advisor
4 weeks ago
Reading, Reading, United Kingdom Investec Full timeRole OverviewAs a Customer Experience Advisor at Investec, you will be the first point of contact for our valued clients, efficiently managing inbound customer account queries and demonstrating exceptional written and verbal communication skills.Key ResponsibilitiesManage inbound customer account queries.Demonstrate strong written and verbal communication...
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Customer Experience Lead
4 days ago
Reading, Reading, United Kingdom CV-Library Full timeAt Voyage Care, we're dedicated to delivering exceptional customer experiences. We're seeking a highly skilled Customer Experience Lead to join our implementation team.In this role, you will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template, ensuring seamless implementation processes and exceptional...
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Customer Experience Associate
2 weeks ago
Reading, Reading, United Kingdom Annsummers Full timeAt Ann Summers, we're a dynamic brand that empowers our team members to thrive in a unique and exciting retail environment. We're seeking individuals who are passionate about delivering exceptional customer experiences and driving sales success.We offer a competitive hourly rate of £50, along with a range of benefits that include:An impressive 50% staff...
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Customer Experience Manager
2 weeks ago
Reading, Reading, United Kingdom eflow Global Full timeAbout eflow Globaleflow Global is a leading provider of Regtech cloud solutions to Investment firms. Our unique SAAS platform offers clients the reporting tools they need to ensure regulatory compliance.Role OverviewWe are looking for a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for...
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Customer Experience Associate
2 weeks ago
Reading, Reading, United Kingdom Pet Family Limited Full timeRole OverviewWe are seeking a highly motivated and customer-focused Sales Advisor to join our team at Pet Family Limited. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and providing expert advice on pet nutrition.Key ResponsibilitiesCustomer Service: Deliver outstanding customer service, ensuring...
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Customer Experience Ambassador
2 weeks ago
Reading, Reading, United Kingdom Sytner Group Full timeAbout the RoleSytner Group is seeking a highly skilled and motivated Sales Executive to join our team. This exciting opportunity will involve communicating with customers to support and understand their needs, on their journey to buying a new car.Key ResponsibilitiesEngage with customers face-to-face to deliver outstanding customer serviceWork flexible...
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Customer Experience Manager
4 weeks ago
Reading, Reading, United Kingdom Three Full timeAbout the RoleThe Customer Value Management (CVM) team at Three is a dynamic, growing team, driving a large-scale transformation programme. This will give us access to world-class customisation and decisioning tools, enabling the CVM team to deliver highly personalised campaigns across all customer lifecycle stages.This role is for a CVM Campaign Specialist...
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Support Specialist
1 month ago
Reading, Reading, United Kingdom beBee Professionals Full time £25,000 - £35,000As a Support Specialist - Customer Experience, you will be responsible for delivering exceptional customer service to our clients in Reading, United Kingdom. Your primary focus will be on handling customer inquiries, resolving issues, and providing accurate information about our products and services.Key Responsibilities:Handle customer calls, emails, and...
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Customer Experience Specialist
2 weeks ago
Reading, Reading, United Kingdom Intuitive Surgical Full timeAbout the Role:">This is an exciting opportunity to join Intuitive Surgical as a Customer Trainer, where you will be responsible for delivering da Vinci System technology training programs for surgical teams.You will lead and support Specialized training programs and Society events, develop and maintain training materials and protocols, and act as subject...
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Global Customer Experience Manager
1 week ago
Reading, Reading, United Kingdom Aspen Technology Full timeAs a Global Customer Experience Manager at AspenTech, you will play a critical role in shaping the company's success by building and maintaining strong relationships with key decision makers, influencers, and senior management within assigned accounts.Your Impact Some of the key areas where you can make a significant impact include: Owning the customer...
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Customer Experience Ambassador
3 weeks ago
Reading, Reading, United Kingdom De Vere Full timeDe Vere Wokefield Estate in Reading is seeking a Guest Relations Manager to create unforgettable experiences for our Hotel guests.About the RoleAs a Customer Experience Ambassador, your mission will be to welcome guests and build genuine connections, shaping experiences that leave a lasting impression.You will investigate and respond to comments from guests,...
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Retail Store Experience Manager
3 weeks ago
Reading, Reading, United Kingdom The Works Full timeThe Works is seeking a talented Retail Store Experience Manager to join our team. In this role, you will be responsible for creating unforgettable moments for our customers, leading a high-performing team, and driving commercial success.Job DescriptionAs a Retail Store Experience Manager, you will be the captain of the shop floor, leading your team with...
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Customer Experience Team Lead
2 weeks ago
Reading, Reading, United Kingdom Thames Water Utilities Limited Full timeOversee a team of Digital Customer Service AdvisorsIn this role, you will lead a team of approximately 13 Digital Customer Service Advisors primarily handling customer interactions on social media with occasional support on other channels such as voice.Implement Business Changes and Enhance Team PerformanceYou will effectively communicate and implement...
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Frictionless Customer Experiences Specialist
2 weeks ago
Reading, Reading, United Kingdom Pick for Britain Full timeAbout the Role:We are seeking a Frictionless Customer Experiences Specialist to join our team in Reading or Perth. This hybrid role requires a minimum of two days a week at one of our offices, offering flexible working hours and a range of benefits to support your family, finances, and wellbeing.Salary: £35,000 - £52,000 + performance-related bonusAs a...
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Hotel Customer Experience Expert
4 weeks ago
Reading, Reading, United Kingdom Holiday Inn Reading West Full timeJob DescriptionThis role involves ensuring every guest has a safe and outstanding experience during out-of-hours at Holiday Inn Reading West.The Nights Guest Service Assistant reports directly to the Guest Service Manager and is part of a team based at our hotel in Reading.The key responsibilities include:Supporting the hotel in achieving all brand and...
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Senior Director of Regional Customer Experience
2 weeks ago
Reading, Reading, United Kingdom ExecThread Full timeExecThread is seeking a Senior Director of Regional Customer Experience for EMEA to ensure the delivery of world-class service to customers in the region. This role involves overseeing all customer success and support delivery activities, acting as the key representative for EMEA in the global leadership team, and being the escalation point for strategic...