Service and Support Engineer

4 days ago


Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

We are seeking a highly skilled Service and Support Engineer to join our team at Recruitment Helpline Ltd. As a Service and Support Engineer, you will be responsible for providing expert technical support and maintenance services to our customers, ensuring their equipment is running smoothly and efficiently.

About the Role

You will be working closely with our existing team to provide proactive maintenance and support services to customers, resolving technical issues quickly and efficiently. The role requires strong technical knowledge, excellent problem-solving skills, and excellent communication skills.

The salary for this position is estimated to be £35,000 - £40,000 per annum, depending on experience, with opportunities for overtime and callouts, which can increase earnings to over £40,000 per annum. The role also offers a range of benefits, including 31 days' holiday entitlement, fuel card, hotel card, company pension contributions, and extra holiday entitlement after two years of service.

Key Responsibilities:

  • Technical Support: Provide expert technical support to customers, resolving technical issues quickly and efficiently.
  • Maintenance Services: Perform routine maintenance and repairs of customer equipment, including commissioning and installation.
  • Customer Service: Provide professional and courteous service to all customers and suppliers, building and maintaining excellent relationships.
  • Administrative Tasks: Complete service reports, timesheets, expense forms, and request forms as required.
  • Mentoring: Assist and mentor new engineers/apprentices, providing honest feedback on their performance.

Requirements:

  • Previous experience working in a similar role, ideally in a field service environment.
  • Excellent customer service skills, with strong communication and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Comfortable mentoring apprentices and providing constructive feedback.

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