IT Infrastructure Support Specialist
2 weeks ago
The successful candidate will receive a salary of £40,000 - £60,000 per annum, depending on experience.
About the Role
We are seeking an IT Service Engineer to join our team in , with a focus on maintaining and administering computer networks and related environments. The successful candidate will ensure hardware operates according to service levels, perform disaster recovery operations, and maintain supplier relationships. Additionally, they will oversee and respond to support requests within SLAs, recommend improvements, and implement network & security hardware upgrades.
Key Responsibilities:
- Maintain and administer computer networks and related environments.
- Ensure hardware operates according to service levels.
- Perform disaster recovery operations and maintain the disaster recovery strategy.
- Identify, troubleshoot, and replace faulty network components.
- Maintain supplier relationships and perform cost analysis.
- Ensure standards are maintained across the company.
- Oversee and respond to support requests within SLAs.
- Recommend improvements and oversee implementation of network & security hardware.
- Produce dashboards to monitor department performance.
- Assist in implementing a new ITSM tool.
- Be on the on-call rota for weekends and as required.
- Create user accounts and set up new equipment.
- Excellent time management skills with ability to take ownership of workload.
- Valid UK driver's license and vehicle required.
- Understanding of ITIL 4 framework desirable.
- Experience of administering Windows Servers and Office 365.
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