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Customer Services and Retail Trainer
2 months ago
About Us
GWR is a leading transportation company that operates one of the most prestigious rail networks in the world. With a strong commitment to customer experience, we strive to provide a safe, efficient, and enjoyable journey for our passengers.
About the Role
We are seeking a highly skilled and experienced Customer Services and Retail Trainer to join our Learning and Development team. As a key member of our team, you will be responsible for delivering high-quality training programs to our customer-facing staff, ensuring they have the skills and knowledge to provide exceptional customer service and retail experiences.
Key Responsibilities
- Design and deliver training programs for customer-facing staff, focusing on customer service, retail, and revenue management.
- Collaborate with the Learning and Development team to develop and implement training initiatives that align with our business objectives.
- Provide coaching and mentoring to staff to enhance their skills and knowledge.
- Contribute to the development of training materials, including presentations, handouts, and online resources.
Requirements
- Proven experience in customer service, retail, or a related field.
- Excellent communication and presentation skills.
- Ability to design and deliver engaging training programs.
- Strong knowledge of ticketing and railcards.
- Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
What We Offer
We offer a competitive salary, comprehensive training, and opportunities for career growth and development. As a GWR colleague, you will enjoy a range of benefits, including free rail travel across our network, a defined benefit pension scheme, and a company-sponsored healthcare plan.
About Our Culture
We value diversity, equality, and inclusion at GWR. We strive to create a workplace where everyone feels welcome, valued, and empowered to contribute their best work. If you share our passion for customer service and retail excellence, we encourage you to apply for this exciting opportunity.
