Business Service Operations Manager

5 days ago


Cardiff, Cardiff, United Kingdom Future Publishing Full time
About the Role

This is an exciting opportunity to join our team in Cardiff as a Business Service Operations Manager. You will play a crucial role in managing external operational processes, including partner change management, governance, and data processing.

Your main responsibilities will include acquiring expert product knowledge across insurance and energy, as well as gaining a broader understanding of our core business. This will involve working closely with our team to share knowledge and experience, continuously reviewing and enhancing existing processes with the customer experience at the heart of what we do.

The successful candidate will have experience working in a business-to-business facing role, preferably within the financial sector. They should be able to demonstrate examples of working towards and achieving tasks within required timescales, as well as possessing good data handling skills and a solid understanding of GDPR regulations relating to customer data.

We offer a competitive salary of up to £25,000 per annum, flexible hybrid working arrangements, and a range of benefits including uncapped leave, bonuses, and wellbeing support. Our company, Future Publishing, values diversity and inclusion and promotes a culture of fairness and respect.



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