Senior Account Manager

1 month ago

London, Greater London, United Kingdom Translate Plus Full time

Job Title: Senior Account Manager

Job Summary:

We are seeking an experienced Senior Account Manager to enhance and manage client relationships within the localization industry, with a focus on the pharmaceutical sector. This role is essential for overseeing high-value client accounts, ensuring superior service delivery, and driving strategic growth initiatives.

Key Responsibilities:

  • Act as the primary point of contact for major clients, managing their localization projects with a focus on the pharmaceutical sector and ensuring high-quality service.
  • Develop and maintain robust relationships with key client stakeholders, understanding their localization needs and strategic objectives.
  • Conduct regular client reviews to assess project performance, gather feedback, and identify opportunities for improvement and growth.
  • Lead client meetings and presentations, ensuring clear communication and alignment with client expectations.

Project Oversight and Coordination:

  • Oversee the planning, scheduling, and execution of localization projects, ensuring compliance with client specifications and deadlines.
  • Utilize localization tools and technologies to analyze project requirements (e.g., content volume, languages, file formats) and optimize project workflows.
  • Source, negotiate with, and manage a network of localization professionals, including translators, reviewers, and subject matter experts with pharmaceutical expertise.
  • Prepare and review cost estimates in accordance with client agreements and internal procedures, ensuring accuracy and transparency.
  • Monitor project budgets and financial performance to ensure projects are delivered within agreed margins.

Strategic Account Management:

  • Develop and implement strategies to enhance client engagement, satisfaction, and retention within the pharmaceutical sector.
  • Identify and capitalize on opportunities for upselling and cross-selling additional localization services to existing clients.
  • Stay informed about industry trends and client needs in the pharmaceutical sector to offer proactive solutions that drive client success and account growth.

Communication and Collaboration:

  • Facilitate effective communication between clients and internal teams, ensuring timely and accurate exchange of project information.
  • Collaborate with various departments to align resources and strategies with client requirements and project objectives.
  • Manage and address client feedback, implementing corrective actions as necessary to resolve issues and improve service delivery.

Qualifications:

  • Minimum of 5 years of experience in account management or project management within the localization industry, with specific experience in the pharmaceutical sector.
  • Proven track record of managing high-profile client accounts with a focus on delivering exceptional service and cultivating client relationships.
  • Strong oral and written communication skills in English (at least B2 level); proficiency in additional languages is advantageous.
  • Bachelor's degree or equivalent experience in a relevant field.
  • Demonstrated ability to handle complex client interactions and deliver strategic solutions.
  • Excellent organizational and multitasking skills, with a keen attention to detail and the ability to work under pressure.
  • Familiarity with localization tools and technologies (e.g., CAT tools, translation management systems) and advanced proficiency in Microsoft Office.

About Translate Plus:

Translate Plus is a leading provider of localization services, dedicated to delivering high-quality solutions that meet the evolving needs of the pharmaceutical industry.

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