Customer Service Ambassador
2 weeks ago
About the Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further.
The Why...
As a Customer Service Ambassador at Hollywood Bowl Group, you'll have the opportunity to earn an extra 50p per hour, paid to you every month. You'll also get access to apprenticeship programmes and our in-house management training programmes. Plus, you'll enjoy optional pension plan, additional days holiday with length of service up to five days, ongoing training and development, free game vouchers every month, 30% discount off food and drink for you and up to five friends, 50% off food when you are working, access to our Employee Assistant Programme for you and your family, plus access to dedicated Mental Health First Aiders, financial long service awards, a £15 donation to our dedicated charity partner when you complete your induction, and enhanced maternity, paternity, adoption, and shared parental leave benefits.
The What...
You will be at the very centre of the customer's journey, welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, you'll be trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Customer Service Ambassador, we'll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
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