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Case Manager

2 months ago

Altrincham, Trafford, United Kingdom DEFC Group Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Case Manager at DEFC Group. As a Case Manager, you will play a crucial role in facilitating the underwriting process and providing exceptional customer service to our clients.

Key Responsibilities:

  • Support underwriters with pipeline management
  • Handle customer inquiries and provide timely responses
  • Process loan applications from receipt to underwriting
  • Review and verify asset and liability documents
  • Manage a pipeline of approximately 50 cases to assist with completion targets
  • Utilize Microsoft Office to complete tasks efficiently

Requirements:

  • Previous experience in an administrative role
  • Excellent customer service skills and a friendly, professional demeanor
  • High degree of accuracy and attention to detail
  • Ability to work effectively in a team environment
  • Understanding of property finance and related concepts

What We Offer:

  • A competitive basic salary of up to £27,500
  • Performance-related bonus
  • Paid annual leave
  • Employer pension contributions
  • Ongoing professional development opportunities
  • A thriving office environment with all necessary equipment

About Us:

DEFC Group is a leading provider of short-term property finance solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.