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Senior Engineering Services Manager

1 month ago

London, Greater London, United Kingdom Web3 Foundation Full time
About Moonsong Labs Moonsong Labs is a pioneering web3 protocol and AI engineering services and venture studio business. Our team has expertise in developing software to support blockchain and AI implementations. We incubate new businesses building decentralized developer infrastructure and AI protocols. Our notable projects include Moonbeam, a blockchain that implements an Ethereum compatible environment, and Kluster AI, a decentralized large AI model inference and fine tuning platform. Your Role We are seeking a Senior Engineering Services Manager to lead our Engineering Services team on a day-to-day basis. The ideal candidate will act as a bridge between the engineering org and other business stakeholders, managing, mentoring, and growing the team. Key responsibilities include hiring, performance assessments, setting and enforcing standards, supporting growth and acquisition of new business, interfacing with customer stakeholders, and assessing and mitigating project risks. Knowledge of software engineering, web3, and AI is highly desirable. A successful candidate will have the opportunity to shape and develop the engineering team of a leading company in the web3 and AI space. We foster a culture of autonomy and taking action, expecting you to bring your ideas, experience, and knowledge to help us manage and grow our business. Key Responsibilities
  • Lead Engineering Services on a day-to-day basis, managing and mentoring the MSL Engineering Services team, and providing technical oversight across projects.
  • Be the main engineering point of contact with other internal teams, closely collaborating with business operations and account management to ensure profitability and successful customer outcomes.
  • Overall responsibility for service and deliverable quality, ensuring that contractual requirements are met.
  • Overall responsibility for technical project risk assessment, working with other business stakeholders to mitigate these risks.
  • Partner with business development and account management to be the voice of engineering in growing the engineering services business, renewing existing business, and addressing any service-related issues and concerns.
  • Championing and implementing standards, tools, and best practices across the org, including software quality, testing, license compliance, and other areas.
  • Fostering an environment of learning, growth, and technical excellence within the engineering services team.
  • Achieving high levels of engineer employee satisfaction, maintaining low attrition, and leading necessary recruitment initiatives.
  • Managing engineer performance evaluation processes and promotions.
Requirements
  • Previous experience running and managing an engineering team.
  • 8-10 years of relevant working experience.
  • Bachelor's Degree in Engineering, Business, or related discipline. Master's degree is a plus.
  • Technical and software engineering background and experience.
  • Interest in web3 and AI is highly desirable.
  • Experience understanding and negotiating contracts and agreements is desirable.
  • High level of commercial awareness, good understanding of financial management and reporting.
  • Good writing skills with an ability to explain complex concepts and issues in a clear and accessible way.
  • Demonstrated ability to present to and work directly with an executive customer audience.
  • Good attention to detail while working well under pressure.
Perks and Benefits
  • 100% Remote
  • Flexible vacation policy
  • Health and Dental plans (for US based employees)
  • Direct line of access to Managing Partners and senior leadership; A flat organizational structure and the camaraderie of working alongside committed professionals focused on providing dedicated mentorship, respectful feedback, and career advancement
  • Continuous learning & development
  • 20% time to collaborate on other projects within MSL or on side projects
Equal Opportunity Moonsong Labs is an equal opportunity employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please let us know.