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Financial Recovery Specialist
2 months ago
At Infopro Digital, we're seeking a talented Credit Controller to join our team on a permanent basis.
The successful candidate will be based at either our London or Cheshire offices and will play a crucial role in ensuring money is collected from customers according to the terms and conditions of contracts.
Key Responsibilities:
- To ensure timely collection of payments from customers by chasing outstanding balances via phone, email, letters, statements, etc.
- Issue letters to companies with overdue accounts, outlining next steps if payment is not made by deadlines.
- Resolve customer queries regarding payments and invoices efficiently and effectively.
- Raise necessary invoices or credit notes on customer accounts.
- Transfer and allocate payments as required.
- Maintain monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
- Liaise closely with other departments, including Sales, to ensure excellent customer service is maintained at all times.
- Perform general administration tasks, such as updating customer contacts, addresses, and PO numbers.
You will report directly to the Credit Control Manager.
Requirements:
- Previous experience in a Credit Controller position is essential.
- Able to manage difficult conversations while maintaining positive relationships with customers.
- Persistence, assertiveness, and motivation are key qualities for this role.
- Strong problem-solving skills, excellent communication skills (over the phone and in writing), and strong organisational skills are required.
- Experience dealing with a high volume of customer accounts and ability to work to set deadlines are essential.
- A good team player with good knowledge of Excel is preferred.
Estimated Salary: £25,000 - £35,000 per annum, depending on experience. Benefits include 25 days' holiday rising to 30 days with increased service, hybrid working arrangement, and additional perks.
This is an exciting opportunity to join our dynamic team and contribute to our mission of connecting professional communities. If you have the skills and experience required for this role, please apply.
