Customer Service Delivery Associate
4 weeks ago
At Tesco, we're looking for a skilled and customer-focused individual to join our team as a Customer Delivery Driver. As the face of our company on the road, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.
Key Responsibilities
- Deliver customer shopping trips in a safe and efficient manner.
- Provide excellent customer service, responding to customer queries and resolving any issues that may arise.
- Ensure that the van and trays are clean and tidy, and that the back yard is clear of rubbish.
- Load the van as required, checking the van for roadworthiness.
- Communicate with customers about any changes to their order, including short code items and substitutions.
- Take care of products and deliveries as if they were your own.
- Deliver during the customer's time slot, and call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
Requirements
- A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
What's in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us
Tesco is a leading retailer with a commitment to serving our customers, communities, and planet a little better every day. We're proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.
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