Customer Service Delivery Associate

4 weeks ago


Whitstable, Kent, United Kingdom Tesco Full time
About the Role

At Tesco, we're looking for a skilled and customer-focused individual to join our team as a Customer Delivery Driver. As the face of our company on the road, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.

Key Responsibilities
  • Deliver customer shopping trips in a safe and efficient manner.
  • Provide excellent customer service, responding to customer queries and resolving any issues that may arise.
  • Ensure that the van and trays are clean and tidy, and that the back yard is clear of rubbish.
  • Load the van as required, checking the van for roadworthiness.
  • Communicate with customers about any changes to their order, including short code items and substitutions.
  • Take care of products and deliveries as if they were your own.
  • Deliver during the customer's time slot, and call the customer before arriving at their property if early.
  • Call the store/centre if running 30 or more minutes late.

Requirements
  • A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.

What's in it for you
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us
Tesco is a leading retailer with a commitment to serving our customers, communities, and planet a little better every day. We're proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.

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