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Client Service Advisor
2 months ago
We are seeking a highly skilled Client Service Advisor to join our team at Aon. As a key member of our commercial risk team, you will be responsible for providing exceptional client service and risk solutions to businesses across various sectors in the UK.
Key Responsibilities- Provide tailored risk solutions to clients, ensuring the highest level of service and technical expertise.
- Liaise with client management teams to understand client business and insurance requirements, contributing to the formulation of their Service Plan.
- Attend client meetings and visits, such as pre-renewal and renewal meetings, or supporting on insurer surveys.
- Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager.
- Negotiate renewal terms, mid-term adjustments, and cover extensions with insurers.
- Prepare comprehensive marketing presentations and work with the Broking Manager to prepare cover comparisons.
- Establish and develop effective working relationships with insurers and differentiate with clients based on cover, service, and industry knowledge.
- Provide ongoing communication with clients following queries/alterations and ensure the Client Manager is kept appraised of developments.
- Support in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community.
- Experience in the insurance industry, with experience in core lines of commercial risks.
- Commercial understanding of business, including market forces, business drivers, market dynamics, competitors, and risks.
- Effective communication and presentation skills.
- Client-focused with a consultative approach and commitment to excellence in client service.
Aon is a global leading broker, and we are committed to shaping decisions for the better to protect and enrich the lives of people around the world. We value an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
