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Team Leader

2 months ago

WestonsuperMare, North Somerset, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our team at Card Factory. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data to identify areas for improvement and implement changes to drive business growth.
  • Develop and maintain a positive and inclusive team culture that encourages collaboration and open communication.
  • Work closely with the Store Manager to develop and implement strategies to drive sales growth and improve customer satisfaction.
Requirements
  • Passion for delivering exceptional customer service and a customer-centric approach.
  • Strong leadership skills and ability to motivate and develop a team.
  • Commercially minded with a focus on driving business growth and improving sales performance.
  • Ability to analyze data and make informed decisions to drive business improvement.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with colleagues and customers.
What We Offer

As a Team Leader at Card Factory, you will have the opportunity to develop your skills and career in a fast-paced and dynamic retail environment. We offer a range of benefits, including:

  • Pension scheme
  • 15% colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100's of UK retailers
  • Employee Assistance Programme
  • Enhanced Maternity, Paternity, and Adoption leave