Dartmouth Store Crew Member

3 weeks ago

Dartmouth, Devon, United Kingdom FatFace Full time
Job Overview

As a Store Crew member at FatFace, you will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Key Responsibilities

Greet and thank customers, ensuring they have had a memorable experience with us
Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit them for in-store and multi-channel sales
Efficient and attentive service at the tills, processing sales, orders, and refunds
Process deliveries and help get all replenishment and new stock onto the shop floor
Maintain a clean and tidy shop floor and back of house
Stay up-to-date with company activity and promotions
Support floor moves, sale set-ups, and launches

Competencies

Deliver excellent customer service standards, focusing on customer needs and satisfaction
Demonstrate a passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
Align yourself with the company's social and environmental mission and champion any actions you can directly impact
Provide a personal, genuine, and authentic approach
Act with integrity, demonstrating a passion for, interest in, and understanding of others
Value and respect the team at all levels, getting on well with everyone around you
Play an active and positive part in the team, embracing every opportunity to be a part of what's going on
Enhance relationships with appropriate use of humor and tailoring your approach for each individual interaction
Proactively offer customers alternative ways to buy across our whole multichannel proposition
Deliver on all operational standards to maintain expected requirements across all core components

Requirements

Experience in a customer service environment is desirable but not essential
Excellent interpersonal and communication skills
Positive can-do attitude
Ability to work productively in a high-pressure environment
Confidence in taking the initiative and working under your own direction at times
Team player
Great time management

Benefits

25 days holiday plus bank holidays
Generous monthly discount allowance
Perkbox, our online platform to use from day one
THRIVE, our learning management system, access from day one
Dental insurance
Pension scheme
EAP support around the clock
Sick pay allowances
Sabbatical leave in line with service
Enhanced Family Friendly policies
Refer a friend scheme

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