Poundland Employee Relations Professional

7 days ago


Walsall, Walsall, United Kingdom Poundland Full time

About the Role

We are seeking a skilled Employee Relations Advisor to join our team based at our Customer Support Centre in Walsall. The ideal candidate will have experience working in an employee relations role, preferably within a fast-paced retail environment.

As a key member of our People Relations team, you will provide expert advice and support on employee relations matters, including disciplinary and grievance procedures, performance improvement, and absence management. You will also work closely with HR Managers, Area Managers, and Store Managers to manage multiple caseloads and resolve issues efficiently.

In this dynamic role, you will be responsible for phone and email support, managing a high volume of incoming calls and responding to emails from Management Teams, Union Representatives, and Colleagues. You will also stay up-to-date with employment law changes and ensure all employee relations practices are legally compliant.

The successful candidate will have excellent verbal and written communication skills, with the ability to convey information clearly and effectively. They will also possess strong people skills, with the ability to build rapport and maintain effective working relationships with stakeholders.

This is a hybrid role, with 2-3 days spent in our Customer Support Centre in Walsall alongside the wider People team. If you are a motivated and experienced professional looking for a new challenge, we would like to hear from you.

Responsibilities:

  • Phone and Email Support: Manage a high volume of incoming calls and respond to emails from Management Teams, Union Representatives, and Colleagues.
  • Legal Compliance: Stay up to date with employment law changes and ensure all employee relations practices are legally compliant.
  • Issue Resolution: Partner with HR Managers, Area Managers, and Store Managers to manage multiple caseloads and assist in resolving employee relations issues.
  • Employee Guidance: Offer clear and effective advice on all HR matters, policies, and best practice.

Requirements:

Proven experience of working in an Employee Relations role, ideally within a fast-paced retail environment.Sound knowledge of employment law and a CIPD or equivalent HR Management degree or similar would be desirable but not essential.Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.Strong people skills with the ability to build rapport and maintain effective working relationships with stakeholders.Excellent organisational skills, with the ability to prioritise your own workload and manage multiple tasks under pressure.

What We Offer:

  • A competitive salary of £35,000 - £40,000 per annum.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • A comprehensive benefits package, including life assurance cover, health and wellbeing programme, pension scheme, and generous holiday allowance.
  • The opportunity to work in a fast-paced and dynamic retail environment, with a focus on providing excellent customer service.


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