Customer Service Coordinator
4 weeks ago
Job Description: Masstemps Ltd is currently recruiting for a Customer Service Coordinator to join our team in Kidderminster. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work under pressure and to strict deadlines.
Key Responsibilities:
- Manage customer communications and deliver services through a ticket management tool.
- Manage customer asset inventory in line with the fix agreement.
- Respond to incidents efficiently and professionally, providing customer updates as incidents progress.
- Escalate technical issues to engineers as necessary.
- Request and book engineers to site where appropriate.
- Obtain accurate POs for invoicing and raise orders for part deployment.
- Proactively manage customer expectations and produce reports.
Requirements:
- Attention to detail and adaptable approach to tasks.
- Flexibility to work occasional additional hours.
- Proactive and hands-on approach to work, with excellent communication and problem-solving skills.
- Ability to work under pressure, to strict deadlines, and to multitask a high volume of tasks.
- Positive attitude and ability to work on own initiative and be a team player.
About Masstemps Ltd: We are a busy and expanding IT company located in the heart of Kidderminster. We are looking for a talented and motivated individual to join our team and help us deliver excellent customer service.
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