Customer Service Coordinator

4 weeks ago


Kidderminster, Worcestershire, United Kingdom Masstemps Ltd Full time

Job Description: Masstemps Ltd is currently recruiting for a Customer Service Coordinator to join our team in Kidderminster. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work under pressure and to strict deadlines.

Key Responsibilities:

  • Manage customer communications and deliver services through a ticket management tool.
  • Manage customer asset inventory in line with the fix agreement.
  • Respond to incidents efficiently and professionally, providing customer updates as incidents progress.
  • Escalate technical issues to engineers as necessary.
  • Request and book engineers to site where appropriate.
  • Obtain accurate POs for invoicing and raise orders for part deployment.
  • Proactively manage customer expectations and produce reports.

Requirements:

  • Attention to detail and adaptable approach to tasks.
  • Flexibility to work occasional additional hours.
  • Proactive and hands-on approach to work, with excellent communication and problem-solving skills.
  • Ability to work under pressure, to strict deadlines, and to multitask a high volume of tasks.
  • Positive attitude and ability to work on own initiative and be a team player.

About Masstemps Ltd: We are a busy and expanding IT company located in the heart of Kidderminster. We are looking for a talented and motivated individual to join our team and help us deliver excellent customer service.



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