Strategic Client Director

4 weeks ago


Liverpool, Liverpool, United Kingdom Aptia Group Full time

About the Role

In this senior management position, you will be responsible for developing and executing commercial strategies to enhance client relationships and service solutions for a designated portfolio of high-profile clients.

Key Responsibilities

  1. Account management of key clients, overseeing day-to-day client and operational activities based on agreed KPIs.
  2. Effective understanding and meeting of client needs, managing risks, and adhering to procedures.
  3. Leading the growth of client revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
  4. Driving service delivery to meet and exceed operational KPIs.
  5. Ensuring client retention and avoiding attrition.
  6. Improving operational effectiveness and managing costs to provide necessary financial information for business and audits.
  7. Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Requirements

  1. Understanding of the complexities of pension scheme administration.
  2. DB specialist knowledge.
  3. Experience of working for/with clients in the third-party administration environment.
  4. Experience of delivering in a targeted environment, with an understanding of managing costs to ensure profitability.
  5. Excellent leadership, communication, and interpersonal skills.

About Aptia Group

Aptia Group is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles.

At Aptia Group, we value professionalism, integrity, and teamwork. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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