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Customer Service Representative
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Service Advisor
2 months ago
About the Role:
Thrive Group is seeking a skilled Service Advisor to join our team in a permanent capacity. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Meet and greet customers, identifying any issues with their vehicle
- Conduct thorough vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers, providing accurate estimates
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
Requirements:
- Previous experience as a Service Advisor or in a similar customer service role is preferred
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for data entry and record keeping
What We Offer:
- A competitive salary of up to £32,000 per annum, depending on experience
- A generous holiday allowance
- Health and wellbeing support services
- Team member discounts and incentives
- Free onsite parking
- Excellent training and development opportunities from our manufacturers and group staff
