Operations Management Role UK
7 days ago
We're looking for a skilled Customer Operations Manager to join our team at Girbau UK. As a key member of our operations team, you'll be responsible for leading our customer operations function and driving exceptional customer experiences.
You'll work closely with our commercial customers to develop strong relationships, manage their expectations, and resolve any issues that may arise. Your excellent communication and problem-solving skills will enable you to provide clear and timely updates, ensuring our customers receive the best possible service.
This role offers a competitive salary of £50,000 - £60,000 per annum, depending on experience, plus benefits including a 37.5 hour week and weekend on-call rota.
What You'll Do- Lead our customer operations function, developing and maintaining strong relationships with commercial customers.
- Use Salesforce dashboards to monitor progress of service jobs and ensure timely invoicing.
- Manage the knowledge, skills, and abilities of the Customer Operations team, ensuring all customer needs are met.
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