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Dutch Speaking Customer Service Representative
4 weeks ago
Are you a fluent Dutch speaker with excellent customer service skills? We have an exciting opportunity for a talented Customer Service Advisor (Dutch Speaker) to join our rapidly growing team at WEX Europe.
As a Customer Service Advisor, you will be working in an expanding department, covering a European-wide operation. Your responsibilities will include advising sales of customer commercial queries, investigating transaction declines and velocity queries, and liaising with all staff both in Manchester and in European offices.
What's on offer?
- Highly competitive salary
- Annual company bonus
- 37.5-hour week, Monday to Friday, no evenings or weekends
- Hybrid working from our Manchester City Centre office (1-2 days per week)
- Industry leading pension
- 25 days holidays plus bank holidays with the opportunity to purchase additional holidays
- Life assurance & Income protection
- Discount & perks platform
- Employee wellbeing
- Employee Fuel Card
Key Responsibilities:
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Copy Invoice Requests, Transaction Queries
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided
Requirements:
- Fluent Dutch - speaking and writing
- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Make identifiable contributions to business objectives
- Self-motivated, organised and can work on own initiative
- Taking ownership of problems
WEX Europe is a leading provider of business to business physical, digital and virtual card payment solutions. Our people make all the difference in our success, and we are looking for talented individuals to join our team. If you believe you have the passion to help grow WEX Europe, please apply today for immediate consideration.
